Result! I bet the others are not far behind!

Paul

Same as you Stuart: orders from October still not received but money taken!

And no answer to my mails.

The Chris Wood box is 'ships within 24 hours' but I still have no news.

I am afraid we will receive nothing.

interesting thread I wont be buying from them as surely they shouldnt be advertising stuff for sale which they havent got and have no control over even getting it on time.And also taking payment before they get the products??
Very shabby way to look after future customers.
Hope you guys get yer cash back
this info is from Citizens Advice

If you paid by debit card

Contact your bank and say you want to use the ‘chargeback scheme’. If the bank agrees, they can ask the seller’s bank to reverse the transaction and refund the money back into your account.

Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. They might ask you to put your request in writing. You should do this within 120 days of when you paid.

If you paid by credit card

If the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback scheme’. They could also ask you to put your request in writing. There’s no time limit for when you need to do this.

If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’ claim to get your money back.

hope thats helpful

I hope Paul, I hope.

Many thanks for the comments and advice,its not looking good,been trying for 2 days to talk with someone,but its been engaged everytime ive tried to phone!!Not a good sign.If they are going out the box,they are still sending out update e-mails with new releases etc,if that is the case they're bang out of order.......i'm bloody angry,but i have acted on advice given on here from Phil.My 4 orders came to the value of around £75,on the wages i earn thats a fair bit of cash....i am so hoping for everyone that my suspicions are unfounded and way off the mark....but it aint looking Good....GULP!!!!!

Maybe emailing this thread to them might prompt some response!

I paid 76 £ for three orders to come and I hope they will be served.

A company from which I ordered records since 15 years: disappointed.

I hope they will be better in the future, because their catalogue is excellent.

CD I ordered are all postponed week after week: they all stay with a pre-order status.

Very frustrating because 2 of my 3 orders are from Nov. and Dec. 2016.

I don't know what to think.

I've been getting replies via email now, which is something. Last one said my two items will be posted start of next week. That was on the 9th March......

An update on my problems with Spin,my 4 orders have still NOT arrived,it is now 2 months since i put those orders in,spoke to them....same old excuses...still waiting for stuff...i shall be on the phone tomorrow to DEMAND a full refund!!A disgrace but still sending out e-mails of new stuff.Anyone thinking of ordering from them"BEWARE"avoid like the plague!!!!!

Sorry to hear that Stuart the thought that keeps coming in my head 'why advertise items for sale when they havent got them !'hope are well mate

Good luck guys. Nothing more frustrating.

A pal from another site has also had issues with Spin but it didnt start until 6 months ago when it seems a employee left.Also they didnt used to take cash from folk until the stuff was in..My pal says he will never use them again..not much help for those waiting but info for those thinking about ordering from Spin. Choice is yours

My message:

Hello,
About 4 months since my orders 43892 and 44697... Delivery dates are delayed infinitely and I have enough: Sabbath box is on Amazon since months.
Paying at order is OK but a fast and serious service is needed to remain confident.
If you can't serve my orders (with 47466 too) soon, please send me a refund (items + mail) by Paypal.
At least respond to my request. I have been patient so far.
Thanks.

Spin respond:

Hi Philippe,
No problem however all of these titles have yet to be released:
43892: Cipollina, vol 1 Now scheduled for 14/04/17. This is a definite date this time, we know this as we (Spin) have been charged for the stock.
43892: Paranoid box. The version you have seen on Amazon is the US import. We can also supply this but it is roughly double the price £48.99. The UK version, has been delayed and is now due end of May.
44697: 72 box, this has always been scheduled for release 28/04/17. As far as I know it is on schedule so you should receive then.
47466: Cipollina vol 2 scheduled for mid May.
So you know, both Cipollinas and the 72 box are from the same manufacturer. They're a small company who, due to the current backlog in vinyl manufacturer, have had some significant delays with their release schedule. However, everything they have offered to date has been released, so I am 100% confident we can supply these in due course.
Please let me know how you wish to proceed.
Thanks

First I had a reply to my mail: good. And I think they show good faith. The only problem is to have to pay in advance. I'll wait for these items even if 5 months waiting is pretty ridiculous.

I finally decided to cancel my four orders from Spin (the oldest was from Nov. 2016...).

Spin said OK on May 26 and I receive my complete refund today. Long all the same.

I am relieved and I now have a budget to buy some japanese CD vinyl replica.

Spin is not dishonest, just presumptuous as for its dates of releases. But the money is better in my pocket that in theirs.

I gave up also and requested a refund after endlessly being promised 'next week', the refund arrived promptly with an apology on not being able to deliver. I ordered the same items elsewhere and they arrived within a matter of week or so, so I'm not sure what the issues where at Spin.

I am also totally fed up with Spin cds. I have quite a few things on order and never hear from them. I sent an email and received no response. Telephoning is near impossible - they never answer the phone. It's a shame because I used to get things very quickly but these days it seems they have no interest in fulfilling customer orders on line.